Privacy Policy

This service is intended for parents or legal guardians. We do not knowingly collect data directly from children.

We may collect:

• Parent name
• Parent email address
• A parent account password, stored in hashed form rather than plain text
• Child profile details such as first name, age, and profile colour
• Story-world names you choose to add, such as a friend or pet
• Child's age
• Preferences such as likes, dislikes, challenges, and values
• Generated story content, parent notes, next-story notes, and reviews you choose to save
• Optional voice-clone sample audio and cloned-voice identifiers if you choose to use the trial feature
• Limited support or security information, such as support emails or technical error reports

We do not ask for sensitive categories of child data, and we ask parents or guardians to avoid submitting medical or other highly sensitive personal information through the story forms.

We use your data to:

• Create and secure your parent account
• Save and reopen journeys for one or more child profiles
• Generate personalised stories
• Save your notes, reviews, and later chapter progress
• Create and play back trial cloned voices when you actively choose to use that feature
• Improve your experience and respond to support requests
• Monitor and fix service errors

Your data may be stored securely using trusted third-party services that help us operate Twilight Tales, such as Airtable, Vercel, OpenAI, ElevenLabs, Microsoft 365, and Sentry.

Some trial cloned-voice settings are also stored in your local browser on the device where you create them, so the feature can play back using that saved voice mapping.

We take reasonable steps to protect your information.

We process your data based on:

• Your consent when you submit information
• Legitimate interest in providing and improving the service

We keep your data only as long as needed to provide the service, handle support requests, or meet legal obligations. As a current operating rule, inactive journey records may be deleted after around 24 months unless a longer period is needed for a live support or account issue.

You have the right to:

• Request access to your data
• Request deletion of your data
• Correct inaccurate information

To do this, contact us at:

support@twilight-tales.com

You can also use the dedicated Delete My Data page for the simple deletion-request route.

We do not sell your data.

We may use trusted third-party tools strictly to operate the service, including secure hosting, structured storage, AI generation, voice synthesis, support inbox handling, and error monitoring.

We collect limited child-related information only as provided by a parent or guardian, and only for story generation purposes.

Parents or guardians are the users of this service. Twilight Tales is not designed for direct child account use, does not use child behavioural profiling, and does not serve ads targeted at children.

We may update this policy from time to time. Changes will be posted on this page.

If you have questions about this policy, contact:

support@twilight-tales.com